Data Protection & Privacy
Learn exactly how your personal data is collected on bq99, why it is stored, and what rights you have — all clearly explained in one place.
Key Points
Before reading the full document, here's a quick overview of the key points.
From the name, email, and phone number you provide at registration to the documents submitted for KYC verification — find out exactly what data is collected and why.
BQ99 uses your data to manage your account, process payments, and maintain security. Separate consent is obtained for marketing purposes.
Your personal data is never shared with third parties except where legally required. Only minimal information is shared with payment processors.
SSL encryption, secured servers, and strict access controls — your data is protected at multiple layers at BQ99.
You have the right to view, correct, or request deletion of your personal data. bq99 aims to respond within 72 hours.
This page explains what cookies BQ99 uses, why, and how you can manage them.
Our Commitment
Your name, phone number, and transaction history will never be sold or used for unrelated purposes — that is simply not how bq99 operates. Your data is used solely to deliver our services, nothing more.
One thing to note upfront: BQ99's Privacy Policy is written in plain language so every member can clearly understand their rights regarding personal data and BQ99's obligations. By creating an account on BQ99, you agree to this policy.
This Privacy Policy ("Policy") describes how your personal information is collected, processed, stored, and protected when you use the bq99 platform (https://bq99.click).
BQ99 complies with international data protection standards and treats member privacy as a top priority. In this policy, "we" or "BQ99" refers to the entity operating the platform, and "you" refers to any person using BQ99's services.
This Policy complements bq99's Terms & Conditions. Together, both documents form the contractual basis between bq99 and its members.
BQ99 collects your information in two ways — what you provide directly and what is gathered automatically as you use the platform.
Information you provide directly:
Automatically collected information:
BQ99 only collects data that is necessary to provide services and ensure security. No unnecessary information is requested.
BQ99 uses the information it collects for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account management | Login, identity verification, and account security | Contractual Obligations |
| Payment Processing | Confirming deposits and withdrawals | Contractual Obligations |
| KYC & Legal Compliance | Identity Verification & Anti-Money Laundering | Legal Obligations |
| Customer Support | Dispute Resolution & Complaints Handling | Legitimate interest |
| Fraud Prevention | Detecting and preventing suspicious activity | Legitimate Interests & Legal Obligations |
| Service improvement | Analyzing usage patterns to improve the platform | Legitimate interest |
| Marketing Communications | Keeping You Informed About Promotions & Offers | Your consent (opt-out available) |
To stop receiving marketing emails or SMS, opt out via your account settings or contact support.
BQ99 follows the highest industry standards to protect your data. Our security layers include:
You can play a part in your own security — use a strong password, enable 2FA, and avoid logging in to BQ99 over public Wi-Fi.
Bq99 does not retain your data longer than necessary. Retention policy:
Once data is no longer needed, it is securely deleted or anonymized so you can no longer be identified.
BQ99 gives members control over their own data. Your rights include:
To exercise these rights support@bq99.clickEmail us or reach us via live chat.
BQ99 uses cookies to keep the platform running properly and to improve your experience. Cookies are small text files stored in your browser.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent many features on BQ99 from working correctly.
Bq99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If you believe that data belonging to a minor has been collected, please contact support@bq99.click immediately — the data will be deleted at once and the account will be closed.
Age verification is in place at registration, and date of birth is mandatory during the KYC process.
Bq99 may update this Privacy Policy as needed. Members will be notified of significant changes via email or through the platform.
Continuing to use bq99 after any changes takes effect means you accept the updated policy. The effective date is always displayed at the top of the page.
For any questions about this Policy or your personal data, please contact us:
Full Details
When using online services, we often click "I agree" without reading a word. But when real money is involved, it's worth knowing who holds your data and how they're using it. BQ99's privacy policy is intentionally written in plain, accessible language — because complex legal text goes unread, and what goes unread goes unknown.
The most common concern is about KYC verification data. What happens when you submit a photo of your NID or passport? It's natural to have doubts. BQ99 is clear about this — the information is used solely for identity verification and anti-money laundering purposes. KYC data is stored in encrypted format on secured servers and is only accessible to authorised BQ99 staff.
One important thing to understand about payment information — BQ99 never knows your bKash or Nagad PIN, and there is no way for us to. Only your account number is needed to process a transaction, never your PIN. If anyone claims to be from BQ99 and asks for your PIN, it is a scam.
Many users wonder about marketing emails or SMS. Does creating a bq99 account automatically mean you will receive promotional messages? The short answer is: only if you want to. Consent to marketing communications is a separate, optional step at registration. If you change your mind later, you can opt out at any time from your account settings.
A word on cookies: without them, you would need to log in every single time, your language preferences would not be saved, and your overall browsing experience would suffer. Essential cookies are therefore necessary for the platform to function. That said, disabling analytics or marketing cookies will not affect any of bq99's core features.
The right to deletion deserves a bit of clarification. If you want to stop using bq99 and have your data removed, you can request that. However, transaction records and KYC documents must be retained for a defined period due to legal requirements — this is not bq99's discretion, but a mandatory obligation under international anti-money laundering laws.
Ultimately, bq99 believes privacy is a right, not a privilege. bq99 takes full responsibility for your data and has the technology, policies, and human oversight in place to protect it. If you have any questions, feel free to reach out to our support team.
General FAQs